I have discovered that the President and CEO of Bluehost, my new and favorite web hosting company, has a blog! It’s Matt Heaton.com. I love it when CEOs have blogs. Blogs are extremely personal and allow you to interact with the higher folks up the food chain. He has some great insights to offer about his business. This recent post about identity theft is very good.
There is no incentive to fix security problems. In fact, there is TONS of money being made by these companies on all that fraud that is happening out there. Chargeback fees to companies doing the billing are getting higher and higher. As the fraud increases Visa and others simply increase the discount rate that merchants like us pay to interchange for processing to compensate. No problem right? Wrong, guess who pays? The consumer always pays in the higher prices that merchants are forced to pass on in ever increasing credit card fees.
I’m no high-falutin’ businesswoman, but I do have some interest in how businesses run. And some of his posts are extremely enlightening to consumers like me. Give it a read, you’ll find it very interesting and readable.
Plus, it’s very interesting to know that he was a missionary in Taiwan and now has five children! Cool!
May 22, 2008 at 8:32 pm
Matt Heaton only gives you the illusion of accessibility. Try posting a comment that doesn’t agree or raising an issue and see if it ever gets posted.