Government Gmail Use: Is It Wise?

I saw this excellent article by Paul Strassman (writing a guest post for Larry Dignan) at ZDNet. I admit, though- I did not know that government officials– in this case, the Department of Defense– use Gmail for their government correspondence. Holy cow!

Federal Chief Information Officer Vivek Kundra has been a consistent advocate of increasing the government’s use of commercially available technologies, such as Gmail. In fact, as the District of Columbia’s chief technology officer, Kundra implemented Google Apps, including Gmail, for all District employees.

A number of Department of Defense (DoD) organizations are already using Gmail. Meanwhile, Google has made secure Gmail the default choice in light of the cyberattack the company detailed on Tuesday.

…Once you can wiretap, you can eventually figure out how to distinguish Gmail traffic from other traffic, and reverse engineer how Gmail data is replicated across servers.

There is no defense against a hostile party with full physical access to your server room. That is why Google’s only logical option is to withdraw all physical servers from China.

There are two Google data centers in China, almost surely co-hosted on shared facilities and not owned by Google. Similarly, there is a co-hosted facility in Russia. Unless a facility is owned and operated by Google it would be always suspect, and even then it would not qualify to operate DoD classified mail.

DoD should therefore not consider Gmail as a viable option because it cannot be trusted. Only a secure DoD Private Cloud, isolated from the Internet, can be seen as an acceptable option.

It’s a contentious issue- the comments on the post are filled with such incredulity as I express. And an update to the post was issued later today, when Google spokesman spoke out:

The premise of Mr. Strassman’s post is without merit: there’s no need to withdraw servers that store Gmail information from China because there aren’t any there.

I think Mr. Strassman’s post IS merited… because while Mr. Strassman does mention the recent cyberattack on Google’s Gmail as an impetus for moving DoD mail away from Gmail, the premise IS that the DoD, and truly all government offices, should have their own secure email system outside of the “cloud” maintained by global business. It’s just good sense. It blows my mind that the DoD has email with Gmail! Doesn’t the government have their own system?! It mirrors the same bafflement that I have regarding the SSL issues with online banking websites– their security is pitiable, whereas my photo-sharing account is tighter than a drum. Crazy!

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Really Really Lame Spam

I hope there is no one out there, still falling for this kind of spam. It came this morning, and gave me a good hearty laugh; it was THAT lame:

Dear Windows user,
We recently noticed that your computer is not updated against viruses.
We invite you to update your computer as soon as possible:
[hypertext transfer protocol]microsoft.com/windows/update.aspx?id=21156

Thank you for your understanding.

All in plain text, no images, no “Get Live Mail” advertisement at the bottom, nothing. And when I moved my cursor over the link to the url, it led to this:

[hypertext transfer protocol]megateamworld.net/modules/WindowsUpdate

which is an .exe file. Which means clicking the link will install a (malicious) program onto your computer.

So not even the url was spoofed. There the phishing link was, plain as day! Dumb!! And annoying! :cuss:

Remember, never click on links in emails unless you are expecting them. For added protection, I never open “Fwd” emails anymore. It’s just not worth it to get a virus or a worm so I can look at another “inspirational-story-with-sparkly-pictures-pass-this-on-to-100-friends!!” emails. Not worth it.

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Posted in crime, email programs, security how-to. Tags: , , , . Comments Off »

How Much of Your Email Reaches Your Inbox?

I’ve always been under the assumption that most of my email reaches my Inbox. Apparently, this is not so. Your ISP and email services companies have a lot of say in what reaches you, or not. eMarketer.com has a great article about this problem:

E-mail marketers are used to seeing reported delivery rates around 95%. However, data from Return Path, an e-mail services company, indicates they may be missing the hard truth.

Hard bounces, which are admittedly rare, are not the only reason for nondelivery of e-mail. ISP and corporate filtering systems quietly weed out messages without informing the sender. Some messages end up in bulk or spam folders, while others are, according to Return Path, “completely missing.”

In all, Return Path found 79.3% of permission e-mail messages made it to inboxes in North America in the first half of 2009.

In the US alone, the inbox placement rate was slightly higher, at 82%.

It was even more difficult for e-mail marketers to reach business subscribers. Only 72.4% of business-to-business (B2B) e-mails were delivered to inboxes.

Successful delivery rates varied widely by ISP. In the US, Gmail subscribers were hardest to reach, with a 23% failure rate. Hotmail and MSN were close behind, at 20% each.

Why are failure rates so high—and why haven’t e-mail marketers noticed? One reason could be e-mail’s high ROI, which masks the problem.

“Many marketers are still resistant to implementing the best practices that make email deliverability more likely and more consistent,” wrote the report’s authors. “We still see programs with high frequency, low value and lack of segmentation.”

They have a few graphs showing the failure rate of various free email service companies. Gmail, owned by Google, comes in as the worst in email delivery! A 23% failure rate!

emaildelivery

I wish there was something we on the receiving end could do. Maybe put some pressure on the companies to be more accurate, to be less restrictive? I don’t know. I do know that at times, I have not received mail that I was expecting. I wonder

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Another Desktop Email Client Program

I’m not a big fan of webmail. I have far too many accounts scattered across Gmail, Hotmail, Live Mail, Yahoo, and my POP3 mail. It’s REALLY onerous to log in to all these places to check my mail! :-p So I’m a big fan of desktop email clients. I’ve tried them all! Eudora, Thunderbird, Windows Mail, Outlook, Windows Live Mail, and a ton I don’t remember their names to. I liked Outlook, but after I upgraded my computer it wouldn’t run the old version I had (2000), and I wasn’t willing to shell out the big bucks for Microsoft Office. So I’ve reverted to Windows Mail, which is “ok.”

But I found another email client recently, a big one. Zimbra. It’s open source, so it’s free. And the program is HUGE. Not the file size, but what is has to offer. It’s a lot like Outlook– it has a built-in calendar, address/contacts section, etc. The calendar is very, very nice.

Now be aware that there are many “versions” of Zimbra, including a few beefed-up versions that you pay for. I just LOVE their synchronization suite (I have multiple computers and check my email on them all), but it’s a premium service and a little too pricey for my tastes. But it’s a very sleek email client, and the Zimbra Desktop is free! Can’t beat that!

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Backup Email with KLS Backup

I work from home, and saving emails and other correspondence is extremely important, for filing purposes. Printer ink is SO expensive, the last thing I want to do is print all my emails and store them in my filing cabinets! :S I haven’t found a good and simple email backup program that would just SAVE stuff and not add all these extra doodads like a Plano Cosmetic Dentist.

Well, not until now! I just tried out KLS Backup and I really like it! It not only saves email from all the “major” software programs (Outlook Express, Windows Mail, Windows Mail Live, Thunderbird), but also saves settings from Opera, Firefox, Internet Explorer, Seamonkey, and more. You can choose what files or folder you want saved, not as a big batch file of pre-determined settings. I love this!

klssoftwr

The program is free to download and use. It’s a great one!

P.S. One suggestion I have before saving email– deleted all your junk mail and deleted messages before saving files. Otherwise, you’ll end up with a huge file filled with stuff you didn’t want to save, anyway.

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How to Avoid Email Surprises

I happened upon an interesting post by Staci at Just Bloggled, when she was confronted with a nasty surprise image after opening an email. Staci assumed the email was from a legitimate source, opened it, and got quite a shock. She was very glad the kids weren’t around at the time, either.

I’m going to do a little technology preaching here: never open email with attachments and never open any email unless you are 100% sure you know who it is from. In Staci’s case, she assumed her email came from a friend, so she opened it. When you encounter a large attachment in an email, you can, just to be sure, send an email to the presumed sender, asking them if they did indeed send an email with a photo attached. When it comes to computers, don’t live dangerously!

I’m going to give you a few tips about preventing those “surprises” when you do open the email. For the sake of brevity, I’m going to assume the email client is Outlook Express, Windows Mail or Live Mail. Depending on your version, the settings may vary. You may have to hunt around a little, but the basic idea is you want to block images in mail.

    1. Block images from loading in your emails until you allow them.

  • Select Tools >> Options from the menu.
  • Go to the Security tab.
  • Make sure Block images and other external content in HTML e-mail is checked.
  • Click OK.

ToolOptionsBlock

The image below is what you will see whenever you open an email. All HTML images are now blocked, as evidenced by the red Xs. The text of the email is still very visible and readable, so you can read the content of the email without the pictures. But you can still choose to view them for this email. Just click on the bar that says “Some pictures have been blocked to help prevent the sender from identifying your computer. Click here to download pictures.”

EmailBlock

The email will load and the pictures will now be visible.

EmailUnblock

    2. View message in raw text format.
    I did a quick video to show how to do this. This enables you to look at the raw data behind the email, bypassing the images altogether. Most of what you will see is in HTML coding (and therefore, gobbledegook), but you can make out the test message in the email if you look for it, and you can also see whether an attachment is an image or not. I find this technique useful when looking for IP headers, to see where the email is originating.

These few steps should eliminate most of the unpleasant surprises you’d encounter by opening up a simple email. :)

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